How can I find out what my exact shipping charges will be?
You can add an item to your cart and view the method you wish to use (FedEx, UPS) to see what the estimated charge will be. Shipping charges may vary based on time of purchase and warehouse sourced. (When you place an order, our EDI system identifies the appropriate product and often will 'drop ship' it directly from one of our manufacturer or distributor warehouses. This ensures that you receive products quickly and helps to reduce shipping costs.) Both FedEx and UPS offer at least 3 different methods of shipping and each has a different charge. After you convert your cart into an order and enter the exact shipping destination, exact shipping costs will be calculated and displayed.
You can also take advantage of our Shipping Cost Estimator during checkout.
How do I use the Shipping Estimator?
Simply type in your destination's zip code, click estimate and the site will return an estimated shipping charge.
What are the standard delivery times for FedEx and UPS?
FedEx shipments have three different delivery times for shipment:
- FedEx 2-Day Standard Air: Delivery in 2 business days
- FedEx Standard Overnight: Next business day by 4:30pm (Business). Residence delivery by 7:00pm
- FedEx Priority: Next day by 10:30am
FedEx Standard Overnight is not available in all zip codes. If this impacts you, we will ship and bill you for FedEx 2day, and notify you by email.
UPS shipments have three different times for shipment:
- UPS Ground: Delivery in 3-5 business days
- UPS Blue: Delivery in 2 business days
- UPS Red: Delivery in 1 business day
When will my order ship (assuming the product is in stock)?
Some orders placed after 2:00pm MST may not ship same day.
Web orders placed on Saturday, Sunday, and holidays will not be processed until the next business day.
Customer Quoted Ship Date: Once you have entered the appropriate information, the expected ship date will be listed under your order number. This date is calculated using the time we expect to receive the product (if not currently in stock) and the appropriate time it takes to pack your product and ship it.
Note: Federal Express does not deliver on Sundays and holidays, and does not offer Saturday delivery for every city in the United States. Call 1-800-GO FEDEX (1-800-463-3339) for more information on shipping questions.
Will my order be delivered on weekends or holidays or will it be delivered during the week?
Shipments are delivered Monday through Friday. They are not delivered on weekends or holidays. The required number of days for delivery is the number of business days plus processing time. We do offer limited Saturday delivery service. This service is not available for all products, from all shipping warehouses, or for all delivery locations. There is no online option for setting a shipment for Saturday delivery. In order to check on the availability of Saturday delivery for your desired product, please call us at 1-800-INSIGHT (1-800-467-4448).
Because Insight cares about the security of your shipment, we have instructed our delivery agents not to leave packages at the customer location without a signature. You may choose to have your order delivered to an alternate location, such as your office, if you will not be home to receive it.
Why did my product ship with a different carrier than the one I selected online?
Changes to your selected shipping carrier can occur for various reasons including manufacturer restriction, federal compliance, weight limitation and/or dollar value orders. If this has occurred, please call 1-800-INSIGHT (1-800-467-4448) or email your sales executive and we will work to correct the situation.
Can ship to APO/FPO addresses?
Yes. APO/FPO addresses require shipment via the US Postal System. UPS, Fed Ex, etc. cannot deliver to an APO/FPO address. Packages are restricted to a maximum of 70 lbs.