Address issues before they occur.
Traditional CRM systems are reactive, forcing you to navigate multiple layers to troubleshoot problems. BlueMetal’s solution for Microsoft Dynamics CRM is powered by connected-field and device-enabled services, along with the Azure® cloud platform.
These next-generation technologies deliver field service management with real-time data through Internet of Things (IoT)-based telemetry, metrics and predictive analytics. This helps you:
- Proactively deliver services.
- Know how and when customers are using products.
- Engage on deeper levels with customers.
- Improve overall service-level performance.