From tablets to scanners, modern devices are changing the way retail companies operate. Explore some of the hardware options your business can leverage to help workers better serve shoppers by creating a more personalized and efficient buyer’s journey.
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Why? Highly engaged workplaces see a 10% increase in customer ratings and a 20% increase in sales.
So how can retailers improve the employee experience to in turn improve the customer experience?
Mobile devices are proving incredibly helpful, especially for the workers who have jobs that don’t tether them to desks.
In retail, workers are rarely stationary. They’re moving from the cash register, to the backroom, to the floor and back again.
Empower workers to access company or customer data in real time. Improve inventory management.
Streamline inventory management.
Headset and intercom systems
Help workers easily communicate with one another for knowledge-sharing and complete visibility.
Monitors and displays
Empower workers to do their best work with digital displays that provide easy-to-read visuals.
Pair your checkout system with a computer so your employees can look up customer details and address inventory questions at checkout.
Point-of-Sale system (POS)
Prioritize self-service capabilities and mobile checkout for automated tasks.
Challenges linked to legacy devices:
If you answered, ‘no’ to the above, then you still have some time before you need to pursue an upgrade. But, if you answered ‘yes to any of the above, it may be time to start thinking about next steps.
Harter, J. & Mann, A. (2017, April 12). The Right Culture: Not Just About Employee Satisfaction. Gallup.
LinkedIn. (2020). Global Talent Trends Report.
Sonon, A. (2018, June 14). How Frequently Should You Update or Replace a Business Computer? Honist Solutions.