By Insight Editor / 16 Apr 2024 / Topics: Generative AI Data and AI Digital transformation
To answer this question, Insight gathered data from 604 full-time employees across three generation categories. Most employees shared feelings of curiosity and excitement about AI-powered devices in the workplace — even as concerns about security and privacy remain high.
AI and generative AI solutions cover a broad range of unique categories. This survey focuses on AI-powered devices — i.e., electronic gadgets or machines built with artificial intelligence to perform tasks that usually require human intelligence — that will be widely available to businesses within the next 5 years.
The results tell a compelling story about an evolving workplace defined by both readiness and reticence as different generations learn to embrace one of the most transformative technologies of any generation.
Positive NET: 72%
Negative NET: 64%
As AI integration transitions from conceptual to practical, employees are adapting to generative AI in the workplace. Their feelings reflect a balanced perspective: eager to explore AI’s potential while being cautious of the challenges ahead.
As expected of watershed moments, employees believe implementing AI-powered devices will improve their daily work life but express concerns over whether this will result in job insecurity.
At least one macro concern NET: 94%
Although personal sentiments are net positive, the majority of employees (94%) have at least one large-scale concern about using AI-powered devices.
At least one personal concern NET: 83%
Overall, employees have fewer concerns about their own personal use of AI-powered devices at work than macro worries. Topping the list are voice assistants embedded in work devices that might eavesdrop on their conversations.
Workers want to improve their ability to use AI-powered devices. Nearly half (49%) would like — and might expect — their employers to offer training to maximize the value of their applications.
The research was conducted online in the United States from March 7 to 14, 2024, by The Harris Poll on behalf of Insight Enterprises among 604 U.S. adults ages 21+ who are employed full-time at a company with 1,000+ employees, including 201 Gen Z (ages 22-26), 202 Millennials (ages 27-42), and 201 Gen X/Boomers/Seniors (ages 43+).
Data are weighted where necessary by number of employees to bring them into line with their actual proportions in the population.
Respondents for this survey were selected from among those who have agreed to participate in our surveys. The sampling precision of Harris online polls is measured by using a Bayesian credible interval. For this study, the sample data is accurate to within ±4.0 percentage points for the total sample and ±6.9 for each generation using a 95% confidence level. This credible interval will be wider among subsets of the surveyed population of interest.
All sample surveys and polls, whether or not they use probability sampling, are subject to other multiple sources of error which are most often not possible to quantify or estimate, including, but not limited to coverage error, error associated with nonresponse, error associated with question wording and response options, and post-survey weighting and adjustments.
