When COVID-19 disrupted the global workforce, it made a particular impact on contact centers, as on-site employees with location-based tools were suddenly asked to work from home. Today’s successful centers must meet the evolving needs of IT, agents and the overall business.
Chrome OS, available from Insight, is a cloud-first, modern contact center platform that will keep you on the cutting edge of technology.
In this ebook, you’ll learn how to minimize operational stress with devices designed for your needs.
IT leaders looking to optimize contact center operations will benefit from the solutions outlined here. With the flexible architecture of Chrome OS, leaders can focus on strategy, innovation and future success without being locked into legacy technology.
This ebook takes a deep dive into current challenges facing contact centers, as well as the critical business goal of customer satisfaction. You’ll learn the many benefits of Chrome OS and how it applies to your industry.