Facts at a glance
Entertainment and hospitality
Size of company:
Two business units needed to optimize the Apple device refresh process and eliminate inefficiencies in device management workflows.
Insight built out a procurement platform integrated with Apple Financial Services to streamline the lease reconciliation process.
- Quicker deployment and device replacement
- Less downtime and increased productivity
- 10,000+ iPad and iPhone devices supported
- More than 20 hours saved per month
Insight’s Supply Chain Optimization solutions simplify the process of procuring, maintaining and replacing the technology clients invest in to run their business.
In early 2020, the company reached out for help because it was suddenly faced with unexpected device workflow issues.
Together, we looked at its processes, bundles, standards and customer services delivery.
We also assessed how its existing value-added reseller was working and what opportunities existed to streamline workflows and enhance customer experiences.
We discovered that our client’s current approach generated a lot of wasted time and inefficiencies:
Two of the client’s business units had been operating in this way to ensure the Apple devices and accompanying barcode-scanning sleds needed to properly support employees and customers were on hand. Any changes made would need to be tailored to account for differences between each of the two units.
After evaluating the client’s current processes and identifying key challenges, we presented the client with a formal review of our device capabilities. We also shared a solution design that would deliver the outcomes the client sought.
The client’s leadership was enthusiastic about the proposed solution, but they needed to see it in action before committing to such a sizable changeover.
Our team built out web portals for each business unit that included bundles and customizations, to demonstrate how robust and user-friendly our technology and processes are. We developed these Proofs of Concept (PoCs) in close conjunction with Insight’s Global Finance team as well as Apple® Financial Services to ensure everything was just right and could be implemented as-is.
The client was thrilled with the PoCs and requested that we execute our plan as proposed.
In recent months, Insight has:
Our work has helped the client realize substantial efficiency gains. By using Insight’s tools and processes, the company is now saving 20–30 minutes per order — this equates to 10–12 hours per month per business unit, or 20–24 hours per month across the company. These savings represent time and money that can now be spent on activities that improve employee and visitor experiences, drive new business and modernize operations.
As the client team looks ahead, they know they can turn to Insight as their strategic partner. We’ve shown that we truly want to help the company transform and drive efficiencies, and that we have the resources and expertise to do so.